Transform Customer Operations with Enterprise-Grade CRM

By integrating NetSuite ERP with Amazon and Shopify, our goal was to unify multiple sales channels into a single, efficient system while preparing the business for future growth. The primary objective was to automate key processes, eliminate manual data entry, and ensure that inventory levels and order information were synchronized across all platforms in real time. Thanks to these integrations, we now have a clear and accurate view of our business operations, enabling us to make faster, data-driven decisions. Our processes have become significantly more efficient. Although integrating systems of this scale requires a high level of precision, the implementation process was smooth and well managed from start to finish. Any technical challenges that arose during the project were addressed promptly and effectively. We are very satisfied with our partnership with the SPPA team. They not only delivered the required implementation but also took the time to understand our business and its specific needs, proactively recommending the most suitable solutions throughout the project.

Our main goal when implementing SPPA HR&PAY employee self-service was to reduce the amount of paper documents, automate daily personnel processes, and provide employees with the opportunity to quickly and conveniently submit requests. We also sought to have real, timely updated data in the system and gain insights using analytics. A couple of months have passed since the implementation, but we can already see that the administration time for employee requests has been shortened, and the amount of manual work and paper documents has decreased. Overall, the implementation process was surprising in its speed - we really did not expect to be able to make it on time. We appreciate the quick response of the SPPA team to requests and the prompt resolution of problems.

An increasing number of employees and the desire to structure HR processes as we grow led us to choose SPPA HR&PAY. A significant advantage of choosing SPPA is automatic integration with the existing Oracle NetSuite ERP, which ensures data security and integrity. Now we can do all HR processes from employee recruitment to salary calculation ourselves. Main benefits: speed/flexibility, replacement of specific Excel files, reduction of errors due to automated/standardized processes, modern work environment, and increase in the company prestige. we appreciate the flexibility of the SPPA team service and rational employees.

Choosing Oracle Analytics Cloud OAC for our company was a strategic move, allowing us to analyze detailed financial and operational data in real time, including comprehensive transportation order information. Due to close integration with our existing Oracle product - Oracle NetSuite ERP, OAC integration was seamless, ensuring high data quality and ease of incorporating external data sources. Implementation was quick and efficient, and compared to previous solutions, costs have noticeably decreased.

With NetSuite, we have ensured enterprise group management and process integration on a unified platform. The company can create consolidated accounts, has the ability to keep the accounting of subsidiaries and parent companies in one program, work and manage large amounts of data. It is convenient because one system includes financial management, CRM, debt management and other functions.

In cooperation with SPPA, we have automated all the processes carried out in our company. After implementation, we are able to fully control sales, logistics, customer service process and invoicing - thus ensuring high quality of service for our customers. We are looking forward to a long and productive partnership.